They don't know their customers' needs or they pretend they don't. They need overwhelming evidence of how difficult it is to get around in a timely manner on their buses!
They need to be confronted with how ridiculous so many of their routes and transfers are, especially travelling from north St. Louis and county.
Take the survey by calling customer service and volunteering the answers to the questions in the post (actually compiled from the surveys in use in bigger cities- conducted as I outline).
They could save some money on words. So many pretty words, that don't really say anything at all. Thanks Metro!
Chief of Planning and System Development
707 North First Street
St. Louis, Missouri 63102-2595