Wednesday, March 26, 2014


At yesterday's public hearing on the Fare Increase, OPT IN STL (me) handed out flyers with this blog address to several Metro executives.

One of the upper level (white, upper middle class, male) executives commented, after I introduced myself as "his worst nightmare", that I was Metro's dream come true.

"We love feedback!"

OPT IN STL detailed many of the improvements that could be made, and suggested that Metro read this website for more.

After every suggestion for improvement, the executives responded with "you should send that in to our customer service website."
(This one in particular:

People, this is what I am talking about.  I am doing this on my own time and my own dime.  I have ALREADY written all this stuff down and provided you with the information to access it.

Is Metro too lazy to read?  We've already determined that they don't use their own services.(

And instead of conducting rider surveys, or holding the hearings at bus and metrolink transfers centers, which would be far more convenient for the people that use their service, and get a much higher return of surveys and feedback, they hold only three hearings at inconvenient times, in inconvenient places.  (They didn't even post that many signs about the hearing.  Only a few at the main Metrolink stations.)

Apparently they don't know how to use the internet either.

When you hold a public hearing, and 30 people show up, OPT IN STL thinks that maybe Metro should be prepared to actually listen to (instead of talk at) those people.

Metro should be prepared to do the legwork to get the information they need.

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